Return & Exchanges

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Easy refund

After the product arrives, please check whether the product is defective and whether it matches the content of the order. If either of the above problems arise, please contact SUPPORT@powelp.com as soon as possible.

Our policy lasts 30 days from your receipt of your package and you can return or exchange your product for any reason during this time for a full refund of your purchase price.

To be eligible for a return and a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging you received it in (inside the shipping envelope).

Who pays for return shipping?

We pay for shipping when the item is confirmed to arrive damaged or incorrect. For all other cases, you should pay the shipping charges.

Your returned item will be inspected upon arrival before a refund is processed.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment via PayPal.

Please note it may take up to 10 business days due to bank processing times before your refund is officially posted back to your credit card account.

To verify your refund has been received:

1) Check your online credit card statement or PayPal account.

2) If the refund is not showing up and sufficient time has passed, then contact your credit card company or bank.

3) If you’ve done all of this and you still have not received your refund, please contact us at SUPPORT@powelp.com.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and reserve the right to not issue refunds for merchandise not received back within 30 days of RMA issuance.

Clearance Sale items (if applicable and noted online at time of sale):

Occasionally we will have a sale and offer specially discounted Clearance Sale items - in this case we will note that refunds and exchanges will not be allowed (except for defective merchandise covered by warranty – see below).

After learning more about our return policy, please register your return here or email our customer service to get in touch.

SUPPORT@powelp.com
WhatsApp: +44(0)7410563573